BFSI
40% lift in early-bucket recovery across 11 states
Replaced a 180-seat tele-collections floor with VARTA agents running compliant, multilingual early-bucket reminders.
- 40%Recovery lift
Case studies
What changed after VARTA picked up the phone
Deployment outcomes from Indian enterprises running production voice agents — recovery rates, resolution rates, cost per contact and CSAT.
- Consumer Durables
72% of service calls resolved without a human
Service booking, warranty checks and technician dispatch handled end-to-end against SAP and the dealer-management system.
- 72%AI resolution
- +18ptCSAT
- Real Estate
5× more site visits booked from the same lead pool
Every portal enquiry called within sixty seconds, qualified on budget and locality, and booked into the sales calendar.
- 5×Site visits
- 60sSpeed to lead
- D2C
RTO losses down 38% after COD confirmation calls
Every COD order confirmed pre-dispatch, with prepaid conversion offered on the same call.
- -38%RTO losses
- 3.2×Revenue recovered
- Insurance
Renewal persistency up 12 points in two quarters
Renewal reminders in nine languages with payment links delivered on-call and lapse-risk scoring fed back to agency teams.
- +12ptPersistency
- 6×Contacts per day
- Logistics
Delivery exception calls handled at one-fifth the cost
Address clarification, reattempt scheduling and consignee confirmation automated across the last-mile network.
- -80%Cost per exception
- 24×7Coverage
- Healthcare
Post-discharge follow-up coverage from 22% to 96%
Empathetic follow-up calls, medication adherence checks and appointment rebooking with clinician escalation.
- 96%Follow-up coverage
- -31%No-shows
- BPO
AI-augmented seats handling 3× the volume
VARTA fronts every call, humans take only escalations — the same headcount now serves three times the traffic.
- 3×Volume per seat
- 44%Margin improvement
Put VARTA on your phone lines
Talk to a live AI agent for ten minutes — no signup, no card. Or book a walkthrough with our team.