A voice-agent platform with a visible cost ledger
VARTA runs every call through seven explicit layers -- L1 through L7 -- instead of one opaque prompt. Repeated phrasing plays from cache instead of being regenerated, and only the turns that actually need reasoning reach an LLM. humanise.ai runs as a live, multi-tenant product on this same core today.
- L1cached — no model call100ms
Caller: Hi, I need to reschedule my appointment.
VARTA: Sure, I can help with that. Could I get your booking ID?
- L2cached — no model call150ms
Caller: It's BK4521.
VARTA: Got it, BK4521. What date works for you?
- L4LLM call650ms
Caller: Could you check if Friday works, and if the technician can come after 5pm?
VARTA: Friday after 5pm is available -- I've held that slot for you.
- L6cached — no model call100ms
Caller: Thank you, that's a relief.
VARTA: I understand -- glad we could sort that out for you.
- L7cached — no model call100ms
Caller: That's everything, thanks, bye.
VARTA: You're all set for Friday after 5pm. Have a great day!
- Turns
- 5
- Total cost
- ₹1.80(illustrative)
- Cache hit rate
- 80%